TERMS AND CONDITIONS
First Edited, August 7th, 2019. | Last Edited, August 13th, 2019.
When you place an order with us you will be deemed to have read, understood and therefore agreed to our Terms and Conditions. If you have any concerns or queries regarding these please contact us prior to placing an order. You are also required to be over the age of 18 to place an order. These terms and conditions do not affect your statutory rights.
Product Description and Availability - Whilst we aim to ensure that our entire range of products is available at any time, this is not always possible. If a product is needed quickly please call to ask about availability of an item. A lot of our products will display their availability on our new website so you can tell immediately if an item you want is in stock for immediate dispatch.
Please note that some items can be fully tailored and obviously are not possible to stock, where this is the case we endeavor to quote you with an accurate dispatch time. However whilst every effort is made to keep to these delivery times this is not always possible due to external reasons.
If there is a specific date that the item is required for please ensure that we are made aware of this at the time of order.
We reserve the right to change our products and prices at any time.
We aim to ensure that all product descriptions, photographs and prices are accurate at anytime. In the unlikely event that you spot errors please let us know. In the event that we have priced an item incorrectly in error we retain the right to cancel any orders placed with the incorrect price. You will be offered the opportunity to either cancel you order entirely or to proceed at the correct price.
Placing an order - You, the customer, guarantee that all details provided by you are accurate, complete and correct, and that you are authorized to use the credit or debit card or PayPal account you are using. Please note that all frauds or attempts at fraud will be reported to the police. Also, by providing us with an email address, you accept that email is an acceptable form of communication both to and from us.
Delivery - If your order has not arrived, you have received an incorrect item or any other problems with your delivery, please call us on 07940 775775 and we will look in to it straight away.
Guarantee - For all of our products we offer a one year no quibble guarantee. This means that for any product purchased at full price from ourselves if there are any problems within one year we will replace or repair the product free of charge. We will usually ask for the original to be returned to us for examination prior to any decision about repair or replacement.
Consumer distance selling regulations means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, and we will issue a full refund for the price you paid for the item less any carriage costs. Please note that all items returned must be unused and in pristine condition. A charge will be made against goods returned that do not meet this criteria. Bespoke and custom made items are excluded from the distance selling regulations as they are made specifically to customer’s orders. This does not include goods that are faulty. This does not affect your statutory rights.
With the exception of faulty or damaged goods it is the customer’s responsibility to return goods to us. Where goods are faulty or incorrect we can arrange for our courier to collect items. We are unable to exchange items that are not damaged, defective or incorrect if the item is outside the 14 days (this will not however affect your 12 month guarantee if the item has broken due to a manufacturing fault). Please note that this does not affect your statutory rights.
If you have changed your mind, under the Consumer Distance Selling regulations, you have 14 days to inform us of this and to return the goods at your own cost. If you are returning your good(s) please inform us that you would like to return the item either by phone or email and send the good back to us. Please note that the responsibility of return lies with the customer as no refund or replacement can be issued until the goods are received in our office. We strongly suggest that you use a fully trackable delivery service to return goods to us.
Custom Made Products - Please note that as these products are made to order they cannot be cancelled once the order has been placed or altered once work has begun. On receipt of your order an order confirmation or invoice will be sent by email detailing your order. Please check this carefully as alterations cannot be made once work has begun.
Privacy & Liability - We will treat all of your information as confidential and we will not pass on any of your details to any third party. We do not store any financial details (credit or debit card numbers) supplied by you.
We have taken steps to ensure that all information we hold is stored in a safe and secure way. We operate a safe and secure website and have taken steps to make sure that shopping on our website is protected. All information stored both on our server and in hardcopy format is stored as securely and safely as possible. However we cannot be held liable in the unlikely event of a breach in our secure computer server.
All returns should be sent to REDmarble (Returns Dept), 49 Grove Road, Rushden, Northamptonshire. NN10 0YD.
Our customer service department can be contacted by email at firstname.lastname@example.org or by post at 49 Grove Road, Rushden, Northamptonshire. NN10 0YD.